Guiding Principles
Scale Capital hands-on approach is anchored on superior performance in 3 pillars, supported by extensive commercial relationships and a deep network
People & Performance
- Alignment
- Measure right
- Communicate openly and extensively
- Build and Reinforce Trust
- Excellence
- Nothing short of excellence is acceptable
- Review often; address early
Rationale
- The difference between excellent and average performance is enormous
- A well designed KPI system is critical to success
- Frequent and short reviews are much more effective at improving
Customer Experience
- Defect free product / service delivered:
- in a caring manner
- In a timely fashion
- With exceptional problem resolution processes
Rationale
- We apply world class CX principles that generate significant value
- Foster effective company culture
- Develop and sustain customer loyalty
Impact
- We believe in the role of technology to improve social, environmental and economic outcomes.
Rationale
- While not an impact investor, we believe that responsible business conduct is key to long term success, including:
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- Increase of Employee Satisfaction
- Pursuit of Diversity & Inclusion
- Understanding of the Corporate Footprint
- Leverage the value of diversity and equal opportunity
Our Execution Playbook
- Achieve clarity on 5 year vision and short term value creation
- Design financial and operating metric performance management model to:
- Achieve transparency and alignment
- Focus on cash
- Highlight metrics that drive results
- Organize quickly and fairly
- Make organizations empowered and entrepreneurial
- Work closely with existing management in organizational design for growth
- Build trust and Align